Returns Policy

30-Day Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund.

How to Return an Item

1. Contact our customer service team within 30 days of receiving your order
2. Package the item securely in its original packaging
3. Include all accessories, manuals, and packaging materials
4. Send to the address provided by our team

Return Conditions

To be eligible for a return, items must:

• Be unused and in original condition
• Have all original packaging and labels
• Not be damaged or marked
• Include proof of purchase

Items That Cannot Be Returned

• Custom or bespoke orders
• Items that have been used
• Safety equipment that has been opened
• Electrical items that have been installed

Refund Process

Once we receive your return, we'll inspect it and process your refund within 5-10 working days. Refunds will be issued to the original payment method.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

For faulty or incorrect items, please contact us immediately on 01529417769.

When purchasing certain items, the warranty will be processed directly with the manufacturer.